Policies and FAQ
Enchanted Princess Party, named as EPP hereafter, Entertainers will treat your home with utmost respect, and provide professional service in a safe manner. EPP assumes no responsibility or liability for accidents or damage caused by party guests or during your party. You, the client, will be held financially liable for any damage incurred to EPP assets while we are on-site at your location.
How Do I Book a Party?
Fill out and submit the request form on the “Contact Us” Page or call us at 317.426.0519. A non-refundable down payment is required at time of booking to hold your party date. This deposit will go towards the cost of your party, which will be paid in entirety 5 business days prior to your event. All payments can be securely submitted via Chase Quick Pay, PayPal, or Money Orders. A $5 processing fee will be applied to all PayPal payments. Prices subject to change without notice. An additional 18% gratuity is greatly appreciated with party packages.
What if I need to cancel or postpone my party?
Should an unforeseen circumstance arise within 2 weeks of your party, we will work with you to reschedule your party to a different date based on availability. If you choose to cancel our services for ANY reason, your deposit will not be refunded. In the event of an Act of God, EPP reserves the right to reschedule your party.
Please provide a final guest count no later than 5 business days prior to your event. Should you have a last minute addition, we may be unable to accommodate your request. The package that you have paid for only includes entertainment and goodies for the birthday child and guests.
What should the children wear?
If the dress-up add-on is chosen, children do not need to undress. Dress-up items can be worn over clothing.
With a pre-determined schedule, we are unable to wait for late guests to arrive. However, they are welcome to join in the festivities when they arrive. Additionally, please postpone gift opening, refreshments or other activities until we have completed our entertainment.
Travel Charges and City Parking
Parking fees are to be reimbursed directly to your Princess. Travel fees apply outside a 15 mile radius and will be included in your quote for the party (Mileage will be determined by MapQuest).
EPP requests that you provide a safe, smoke-free environment for your party. We require use of a standard 20 amp electrical outlet and appreciate access to a CD musical player. Adult supervision should remain at or near the party at all times.
Please be courteous with photography as to not interfere with the entertainment. EPP provides a specific photo opportunity with the Princess at the end of each party.
Is your face paint and makeup safe for children?
All of our face-paint & makeup is hypoallergenic & a high-quality grade. We are not liable however, for any allergic reaction that may occur.